customers have 10 days after receiving their item (set from date marked as delivered by carrier) to ship your returned item(s) for a full refund.

you will be responsible for the shipping cost during a refund. please contact us via our contact us page or email us at inquiries@collet-official.com for a return label and instructions. the cost of the return label will be deducted from the refund amount.

at this time, we do not offer any exchanges.

to be eligible for a return, the item(s) must be unused, unopened, and received in the same condition you received it. all of our items are packed in clear packaging. please check your products before opening your package.

all sale purchases or purchases made during a sale event are final sale.

in the unlikely event that a product arrives damaged, please contact us via our contact us page or email us at inquiries@collet-official.com within 10 days of receiving your order. we will investigate the issue and work towards finding a satisfactory, which may include providing a replacement or issuing a store credit. cash refund will not be provided. customers may be asked to show multiple photos of the issue.

product accuracy and descriptions:
we strive to provide accurate and detailed product descriptions, including images and specifications, to help you make informed purchasing decisions. however, please note that colours may vary slightly due to screen settings and lighting conditions. we cannot be held responsible for minor variations in colours or other product attributes that do not affect the functionality or performance of the item.

customer responsibility:
it is the customer's responsibility to review and double-check the accuracy of their order, including product quantities, colours, and shipping details, before completing the purchase. we will not be held liable for any errors or discrepancies made by the customer during the ordering process.